Forms Hub App is created to be a user-friendly app, simple and easy to use, and save your money hiring an analyst, no worries! If you need help getting started, download our user guide here.Forms Hub App is created to be a user-friendly app, simple and easy to use, and save your money hiring an analyst, no worries! If you need help getting started, download our user guide here.

Launched in March 2024, Forms Hub was created by a UAE-based software company that empowers businesses to streamline data collection and improve customer interactions. our digital kiosk system allows for easy creation, editing, and analysis of custom forms for various purposes, including customer feedback, registrations, and data collection. The kiosk's remote manageability ensures effortless operation from anywhere

To secure your account, you can activate the two-factor authentication from your profile settings, this will help you prevent unauthorized access, remember to use a strong password always. [note: it's a good idea to keep the two-factor authentication recovery key, to help you access your account in case you lost the authentication app]

If you are the account owner, you can always reset your password, on the login page click on [forget your password] and follow the steps.

If you are not able to access your account, make sure you are entering the assigned email address, you always have the option to reset your password if you forget, in case you do not have access to your email, please contact your administrator and ask for help.

On your account settings page, scroll to the account members option and click on [Add People], enter an email address, select the role, and click on [Add], the person you have invited will receive an invitation email. [note: only account owners can invite members]

When inviting someone to your account, make sure you select the right privilege you want to assign to them, administrator members have more privileges than editors, want to know detailed privilege? see the privilege table here.

The account members invitation option is available only for the account owner, if you are an invited user to an account, you will not be able to invite people, also members invitation option may not be available according to your subscription features.

From the account setting page, scroll to the account members option, you can see all the active account members, locate the account you want to remove, and click on [remove]. [note: only account owners can remove active members]

From the account settings page, scroll down to the account members option, and click on [leave] to leave this account.

To update your billing information, navigate to account settings. [note: billing information update will not affect previous invoices details]

To update your profile name and mobile number, navigate to your profile settings, when done click on [Save].

To change your time zone, navigate to profile settings, your time zone will be set automatically based on your location, if not you may manually change it.

To change your email address, navigate to your profile settings, click on [Change Email], enter your preferred email address and click on [Save]. [note: you need to verify your new email address before you can access your account]

To manage what type of emails you receive, navigate to your profile settings, and add or remove notification email categories as you prefer. [note: you may change this setting anytime later]

To permanently delete your account, navigate to your profile settings, scroll to the delete account option, and follow the steps. [note: only the account owner can delete an account, all account members will be automatically removed, and account data can not be recovered after account deletion]

Forms Hub kiosk is an Android device that is designed to be managed over the internet, you can use the kiosk for various functions, like digital signature, customer feedback survey, database collection, and more, would you like to try it? you can place your order here.

To connect a kiosk to your account, power the kiosk on using the attached power adapter [skip this step if you are using a POE ethernet connection], then connect to the internet using a Wi-Fi connection or via ethernet cable [recommended], now on your Forms Hub App account navigate to [My Kiosks] and click on [Add Kiosk], enter your kiosk device code, give it a name and click on [Add], if you are having an issue adding your kiosk you may read more in “Problem Diagnosis”.

Kiosks will no longer be available in your account if you have deleted them before, or if the kiosk has been reset it will be automatically deleted from the account from where it has been added if that did not help you may read more in “Problem Diagnosis”.

To change a kiosk name, navigate to the [My Kiosks] page and click on the edit icon, when done click on [Save].

To change a kiosk, Stand-By screen, navigate to the [My Kiosks] page, click on [Edit Stand-By], upload an image or video, and then click on [Save], you can always set it back to the default Stand-By screen.

To change a kiosk linked from, navigate to the [My Kiosks] page, click on the edit icon, select your preferred form and then click on [Save].

To set a kiosk to Stand-By mode, navigate to the [My Kiosks] page and click on the edit icon, select [Stand-By] from the list and then click on [Save].

To refresh a kiosk, navigate to the [My Kiosks] page and click on the refresh icon. [note: make sure kiosk is connected the internet, otherwise refresh request will not be applied]

To delete a kiosk, navigate to the [My Kiosks] page and click on the delete icon. [note: when deleting a kiosk, you will no longer have access or control to it]

You should be always able to create a new form, as long as you are not exceeding the maximum form number which may vary according to your subscription features, upgrading your subscription may allow you to create more forms, would you like to know more about the premium subscription? read here.

You should be always able to add new questions to your forms, as long as you are not exceeding the maximum question number which may vary according to your subscription features, upgrading your subscription may allow you to add more questions, would you like to know more about the premium subscription? read here.

Custom form logo is a paid subscription feature, which may not be available on a free subscription, upgrading your subscription may help you add a custom one.

Kiosks can be powered via the attached power adapter, or POE [recommended], make sure your power adapter or ethernet cable is plugged in correctly, if you still having problem contact your IT administrator and ask for help.

Adding a kiosk to your account shall not take more than a minute, if you see an error text while adding one, you may download the error list table and locate the error you get to identify the issue. download the error list here.

The kiosk shall immediately update its status after changing the status from the App, or when applying any changes to a linked form, you may be able to refresh the kiosk status from the [My Kiosk] page by clicking on the refresh icon, make sure the kiosk is connected to the internet in order to receive new changes if that did not work, restart your kiosk using the power button on the back of the device.

To view and download your invoices, navigate to [Payment & Billing] under [Account] menu. [note: you may receive a copy of your invoice to your registered email address upon the payment]

Forms Hub is using one of the most third-party trusted and secure payment gateways available, we are not holding or recording your card information to keep your data secure, the payment and card data are processed only through a third-party trusted payment gateway. Read more about payment security here.

You will be able to renew your subscription on the due date and during the 1-month “Grace Period” which starts after your subscription has expired. [note: only paid subscriptions can be renewed]

Once you create a Forms Hub account, you will be able to enjoy most of the available features with some limitations, this will allow you to decide if the app will be needful for you. [note: free subscriptions are for a limited time]

To upgrade your subscription, navigate to [subscriptions] under the [Account] menu, click on [Upgrade], select your preferred option and proceed to the payment gateway, once your payment is confirmed your subscription will be immediately upgraded.

To get more responses, navigate to [subscriptions] under the [Account] menu, click on the menu icon and then click on [Get More Responses], select your preferred number of responses and proceed to the payment gateway, once your payment is confirmed your extra responses will be immediately added to your account. [note: extra responses validity will depend on the current paid subscription expiry date]

To manage and view your subscription available responses/features, navigate to [subscriptions] under the [Account] menu.

To cancel your subscription, navigate to [subscriptions] under the [Account] menu, click on the menu icon and click on [Cancel Subscription]. [note: cancelling your subscription will automatically turn your account into a free subscription, and wipe all account data such as forms, responses, media, etc..]

The “Grace Period” is a 1-month extra validity for your subscription which will allow you to renew your subscription as your choice. [note: subscription renewal start date during the grace period will be from the expiry date of the same subscription]

After a 1-month grace period, your account will be turned into the 3-month “Lock Period”, most features will be unavailable for you, you may renew your subscription during the “Lock Period”. [note: subscription renewal start date during the lock period will be from the expiry date of the same subscription]

After a 3-month lock period your account will be automatically turned into “Free Subscription”. [note: when an account is turned into a “Free Subscription” all account data such as forms, responses, media, etc.. will be wiped]

Unfortunately, this feature is not available for now.

After a 1-month grace period, your account will be turned into the 3-month “Lock Period”, most features will be unavailable for you, you may upgrade to a paid subscription during the “Lock Period”. [note: paid subscription start date during the lock period will be from the date of payment]

After a 3-month lock period your account will be considered as “non-functional”, and may be permanently removed.